Vendor Terms & Conditions

Version vendor-terms-v1 · Last updated 2026-07-07 · Provided by Said We Do Ltd, registered in England & Wales (company no. 17325013), registered office 27 Palmeira Road, Bexleyheath, United Kingdom, DA7 4UU (“We Do”, “we”, “us”, “our”).

These are the terms for listing your business on We Do and receiving couple enquiries. We've kept them plain and honest, here's exactly how working with us works.

1. Who this is between

This agreement is between We Do and the supplier business accepting it (“you”, the “Supplier”). By accepting, the person accepting confirms they're authorised to enter into this agreement on behalf of the Supplier business.

2. A few definitions

• Platform, the We Do website, vendor portal and related services.
• Couple / Member, a user looking for wedding suppliers through We Do.
• Enquiry / Lead, an introduction of a couple's interest, passed to you.
• Accept, your action to unlock a Lead's full details and respond.
• PPL, the pay-per-lead fee for your price tier: Low £5, Medium £10 or High £20 per accepted Lead, or as published in your portal.
• Pro, the optional We Do Pro subscription (£49/month, or as published).
• Verified badge, the “We Do Verified” mark we may choose to grant at our discretion.

3. What We Do provides

We Do runs a platform that introduces couples to suppliers. We're an introducer only. We don't provide wedding services, we're not a party to any contract you form with a couple, and we don't guarantee any number of Leads, enquiries, bookings or revenue.

4. Free introductory period & future charges

• During the introductory period, listing and Leads are completely free (£0).
• We may begin charging on a pay-per-lead basis after giving you at least 30 days' written notice and getting your acceptance of the then-current terms and rates. PPL is only ever charged when you Accept a Lead, at the rate for your price tier shown in your portal.
• You can optionally subscribe to Pro for unlimited Lead acceptance and extra features, at the published price.
• We may change tiers, rates and features from time to time. Any change to charges only applies after notice and, where needed, your re-acceptance.

5. Payment

• Fees are invoiced and payable within 14 days of the invoice.
• Overdue sums may bear interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• Lead quality & credits. If a Lead is materially inaccurate, spam, duplicated, or the couple turns out to be uncontactable, you can request a credit within 7 days of Accepting it. Approved credits are applied to future invoices. This is your sole remedy for Lead quality.

6. How Leads work

• We match Leads to your stated categories, faiths served, areas covered and capacity.
• After the free period, a Lead's contact details may be masked until you Accept. You'll always see enough to weigh it up first, for example the faith or type, area, date, guest range and budget band, before you decide.
• A Lead is an introduction only. You're responsible for your own communications, quotes, contracts, services and outcomes with the couple.

7. No exclusivity, your booking is yours

You keep 100% of any booking value, we take no commission on your bookings. Nothing here is exclusive, and you're free to use any other channels you like.

8. Your obligations & warranties

You confirm that:

• you have the authority and the right to trade and to provide your services;
• all the information and listing content you give us is accurate and not misleading;
• you hold every licence, insurance and registration your services require;
• you'll respond to couples professionally and lawfully; and
• you'll comply with applicable law, including consumer and data protection law.

9. The Verified badge

We may grant or revoke the Verified badge at our discretion. It reflects a basic onboarding check only, it isn't an endorsement, guarantee or vetting of your services, and it confers no rights.

10. Data protection

• Each of us is an independent controller of the personal data we handle. When we pass you a Lead, you become responsible for that couple's data and must only use it to respond to the enquiry, in line with the UK GDPR and the Data Protection Act 2018.
• You mustn't use couple data for unrelated marketing without a lawful basis, and you must honour data-subject rights and deletion requests.
• Faith data. Some couple data may reveal religion or faith, this is special-category data. You must handle it accordingly, and only as needed to respond to the enquiry.

11. Listing content licence

You grant us a non-exclusive, royalty-free licence to display your listing content, your name, logo, images, description and reviews, on the Platform and in related marketing, while your listing is active.

12. Liability

• Nothing here excludes liability that can't be excluded by law (for example, death or personal injury caused by negligence, or fraud).
• Otherwise, we're not liable for indirect or consequential loss, lost profits or lost bookings, and our total liability to you in any 12-month period is capped at the greater of £100 or the total fees you paid us in that period.
• We're an introducer, we're not responsible for the acts, omissions, services or solvency of any couple.

13. Term & termination

Either of us may end this agreement at any time on written notice. Fees that built up before termination remain payable. Clauses 5, 8, 10, 12 and 15 survive termination.

14. Changes to these terms

We may update these terms, the current version is always in your portal. Material changes that affect charges need notice and your re-acceptance before they take effect. We keep a record of each version and which one you accepted.

15. General

This agreement is governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction. If any clause turns out to be unenforceable, the rest still stand. This is the entire agreement between us on this subject.

16. Acceptance (e-sign)

By ticking “I agree” and typing your name, you confirm that: you've read and accept these terms (the version shown above); you're authorised to bind the Supplier business; and your electronic acceptance is legally binding. We record your name, role, company name and number, the timestamp, your IP address and the version accepted.

Questions about these terms?

We're happy to talk them through. Email us at vendors@saidwedo.com.