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We Do Terms of Service

Version platform-terms-v1 · Last updated 12 September 2026 · Said We Do Ltd, registered in England & Wales (company no. 17325013).

Welcome to We Do. These Terms of Service (“Terms”) are the agreement between you and Said We Do Ltd, a company registered in England and Wales (company number 17325013) (“We Do”, “we”, “us”, “our”). Our registered office and full company details are on the public register at Companies House. You can reach us any time at hello@saidwedo.com.

We Do is a UK multi-faith and multicultural wedding-planning platform and supplier marketplace at saidwedo.com. It has two kinds of user, and these Terms cover both: couples, who use We Do to plan their wedding and find suppliers, and vendors, who list their business and receive enquiries. Part 1 applies to everyone. Part 2 adds terms for couples. Part 3 adds terms for vendors.

Our Privacy Policy at saidwedo.com/privacy explains how we handle your data and forms part of these Terms.

Part 1: General terms (everyone)

1. Introduction and acceptance

In short: using We Do means you accept these Terms.

By creating an account, or by using saidwedo.com or our apps and services (the “Platform”), you agree to these Terms and to our Privacy Policy. If you are using We Do on behalf of a business, you confirm you are authorised to accept these Terms for that business. If you do not agree, please do not use the Platform. These Terms take effect from the date shown above.

2. Definitions

In short: the words we use a lot.

3. Eligibility and accounts

In short: you must be 18+, keep your details accurate, and look after your login.

You must be at least 18 years old to hold an account. You agree to give accurate information, keep it up to date, and keep your login secure. You are responsible for everything done through your account. Keep one account per person. If you invite a co-planner or viewer, you are responsible for who you invite and what they can see, and you confirm you have their agreement to share their details with us for that purpose.

4. What We Do provides, and its limits

In short: We Do introduces couples and vendors. We are not a party to what they agree between themselves.

We Do gives couples free planning tools and a way to find and contact wedding vendors, and gives vendors a place to list and receive enquiries. We Do is an introduction platform only. We are not an agent, broker or representative of any couple or vendor, we do not provide wedding services ourselves, and we are not a party to any contract a couple forms with a vendor. We do not guarantee the quality, availability, conduct, or performance of any vendor or couple, and we do not guarantee any number of enquiries, leads, bookings, or revenue.

5. The marketplace and introductions

In short: once we connect a couple and a vendor, their dealings are between them.

Couples send enquiries through We Do. A vendor can accept an enquiry, after which contact details are shared so the two can deal directly. Any resulting quote, contract, booking, payment, cancellation, refund, or dispute for wedding services is solely between the couple and the vendor, and happens directly between them and off-platform. We Do is not responsible for those dealings and is not the merchant of record for wedding services. We are the merchant of record only for our own charges.

6. Payments and billing

In short: we take no cut of your booking, and any charge of our own goes through Stripe.

Payments to We Do are handled by our payment provider, Stripe. We never store your card details. Said We Do Ltd is not currently VAT-registered, so no VAT is added to our prices. If we become VAT-registered, we will add VAT at the prevailing rate, show it on invoices, and tell you before it applies. Specific pricing, renewal and refund terms are in Part 2 (couples) and Part 3 (vendors).

7. Your content and licence

In short: your content stays yours. You give us permission to host and show it so the Platform works.

You keep ownership of the Content you upload, including couples' wedding details and website content and vendors' profiles, photos, films and reviews. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, display and share your Content as needed to operate and promote the Platform, and to sub-licence this to our hosting and service providers for those purposes, for as long as your Content is on the Platform. You warrant that you own or are licensed to use your Content and that it does not infringe anyone's rights or break the law. We may remove Content that breaches these Terms.

8. Reviews

In short: reviews must be honest and first-hand.

Couples may review vendors they have dealt with. Reviews must be honest, first-hand, and based on genuine experience. Fake, incentivised, or misleading reviews are not allowed. We may moderate, decline to publish, or remove reviews that breach these Terms or the law.

9. Acceptable use

In short: use We Do lawfully and fairly.

You must not: use the Platform unlawfully or for an unlawful purpose; scrape, probe, or circumvent our security; impersonate anyone; harass, abuse, threaten, or discriminate against any user or our team; upload other people's personal data without a lawful basis, or misuse guest data; post unlawful, misleading, defamatory, or infringing Content; or disrupt or interfere with the Platform.

10. Data protection

In short: how we handle data is set out in the Privacy Policy. Faith and cultural data is handled only with your explicit consent.

Our Privacy Policy at saidwedo.com/privacy explains what we collect, our lawful bases, retention, your rights, and how to complain to the ICO. We are the controller of the account data we hold about you. When a couple adds their guests, the couple is the controller of that guest data and We Do processes it on the couple's behalf to provide the planning tools. Where you tell us the faith or cultural nature of a wedding, that is special-category data under UK GDPR Article 9, and we process it and share it with vendors only on your separate explicit consent, which you can withdraw at any time. You can access or delete your data using the in-app account tools or by contacting us at privacy@saidwedo.com.

11. Third-party services

In short: some parts rely on other companies, whose terms may also apply.

The Platform uses third-party services, including Stripe for payments, Google for sign-in and location, and embedded media. Your use of those features may also be subject to the third party's own terms. We are not responsible for third-party services.

12. Disclaimers

In short: the Platform is provided “as is”, especially during beta. Your statutory rights are not affected.

The Platform is provided on a reasonable-efforts, “as is” and “as available” basis. It is in beta, so features may change, be limited, or be interrupted, and we do not warrant that it will be uninterrupted or error-free. Nothing in these Terms affects the statutory rights you have as a consumer under UK law.

13. Limitation of liability

In short: we cover what the law says we must, and cap the rest.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for the acts, omissions, services, or performance of any vendor or couple, or for indirect or consequential loss, loss of profit, goodwill, or opportunity. Subject to the above, our total liability to you arising out of or in connection with these Terms is limited to the greater of £100 or the total fees you have paid us in the 12 months before the claim. If you are a consumer, this section applies only so far as it is fair and permitted by law, and your statutory rights are unaffected.

14. Suspension and termination

In short: you can leave any time. We can suspend accounts that break these Terms.

You may close your account at any time using the in-app delete-account tool, which removes your data (subject to what we must keep, below). We may suspend, restrict, or terminate access, immediately and without notice for a serious breach (for example unlawful conduct, harassment, a security threat, or fraud), and otherwise on notice giving you a chance to put things right where we reasonably can. After closure we keep only what we need for legal, accounting, and fraud-prevention reasons, for as long as the law requires, as set out in the Privacy Policy.

15. Beta

In short: We Do is new, so things may change. We are not charging anyone at the moment.

The Platform is in beta. Features may be added, changed, or removed, and may occasionally break. We are not charging anyone at present. If that changes we will publish the terms and the price first, give you at least 14 days' notice, and, where your agreement is needed, we will not begin charging you without your acceptance of those terms.

16. Changes to these Terms

In short: if we make important changes, we will tell you.

We may update these Terms from time to time. The current version is always on the site with its effective date. For material changes we will give reasonable notice, for example by email or in the app, and where your agreement is needed we will ask you to accept the new version. Continuing to use the Platform after changes take effect means you accept them.

17. Governing law and disputes

In short: England and Wales law applies. Consumers keep their local protections.

These Terms are governed by the law of England and Wales. If you are a vendor, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep the benefit of any mandatory consumer protections of the UK nation where you live, and you may bring proceedings in your local courts. If you are a consumer and we cannot resolve a complaint, you may be able to use an alternative dispute resolution or online dispute resolution service.

18. Contact

In short: talk to us any time.

Said We Do Ltd (company number 17325013), registered in England and Wales. Email: hello@saidwedo.com. If something is wrong, please tell us and we will aim to acknowledge within 3 working days.

Part 2: Terms for couples

19. Your planning tools (free)

In short: the core planning tools are free.

Couples get free planning tools, including events and timelines (“We-Dos” task lists), guest list and RSVPs, seating plans, budget, and a shareable wedding website. You can pick a tradition (for example Western, Hindu, Sikh, Muslim, Jewish, Greek, Greek Cypriot, Fusion, or build-your-own) and We Do tailors your events and tasks. You can invite a partner as a co-planner with full access, and add other people with limited view permissions. You are responsible for the people you invite and for the accuracy of the wedding-website content you publish.

20. What couples pay

In short: nothing. Every planning feature is free, and there is nothing for a couple to buy.

The couples side of We Do is free in full. Every planning feature described in section 19 is included, there is no paid tier for couples, and there is nothing on the Platform for a couple to purchase from us. We therefore make no charge to you, take no payment details, and there is no subscription to cancel. If we ever introduce a paid feature for couples, it will be optional and additional to what you have now, and we will give you the notice described in section 15 before it applies to you.

21. Enquiring with vendors

In short: when you enquire, you ask us to share your details with the vendors you choose.

When you choose to enquire with or be connected to a vendor, you ask us to share the relevant details with that vendor so they can respond, typically your names, wedding location, approximate date, guest numbers, and your message. If your wedding has a faith or cultural nature, we share that only on your separate explicit consent (section 10). Once shared, each vendor is responsible for your data under their own privacy obligations. The engagement that follows is between you and the vendor.

22. Your guests' data

In short: you control your guest list. We process it for you.

When you add guests, you are responsible for that information and for having a proper basis to share it with us. We process guest data on your behalf to provide the planning tools, and only as needed for that purpose. Please do not upload special-category data about your guests unless you have a lawful basis to do so.

Part 3: Terms for vendors

23. Your listing and enquiries

In short: keep your listing accurate and reply to couples in good faith.

Vendors get a free profile or mini-site, including photos, film embeds, cultures catered, and reviews, and can receive enquiries, message couples, and manage bookings. You are responsible for keeping your listing accurate, current, and not misleading, and for responding to enquiries professionally, lawfully, and in good faith. You are responsible for your own quotes, contracts, services, pricing, insurance, licences, registrations, and tax.

24. We Do Pro

In short: Pro is not on sale yet. When it is, you will see the price before you decide, and you can cancel any time.

We Do Pro is an optional paid membership for vendors that gives priority placement in couples’ searches. It is not currently on sale, and no vendor is being charged for it. We have not set its final price or tiers. Before Pro becomes payable we will publish the price and the membership terms, give the notice described in section 15, and take no payment without your acceptance of those terms. When it is running, Pro will renew for the period you sign up for until you cancel; you will be able to cancel at any time from your account, keeping the benefits until the end of the period you have paid for. Fees already paid are not refundable except where the law requires, and if you are a consumer (for example a sole trader) your statutory cancellation rights will apply in addition to this. Priority placement applies only while a Pro membership is active.

25. Our checks, and the We Do Pro mark

In short: we check every listing before it goes live, and that check is not a quality endorsement. The only badge on the site says a supplier subscribes, and it says nothing about how good they are.

The check. Before a listing is visible to couples we carry out a basic onboarding and identity or business check and approve it. Every approved listing has been through this, whether or not the supplier pays us anything, and we say so once on the pages where couples search rather than marking individual listings. The check is not an endorsement, guarantee, rating, or vetting of the quality, safety, legality, or suitability of your services, it confers no rights, and you must not imply it means more than this.

The We Do Pro mark. Suppliers on a paid membership carry a We Do Pro mark on their listing and profile. It means one thing and only one thing: that the supplier currently subscribes. It is not a quality mark, a ranking claim, or a statement that we have checked that supplier any more closely than any other. It is removed when the membership ends, and both the mark and the approval behind your listing are removed if your listing is suspended or your approval is withdrawn.

We previously operated a “We Do Verified” badge that appeared on every approved listing. It has been withdrawn, because a badge every supplier carries tells a couple nothing and risked implying that listings without it had not been checked. Nothing about the checks themselves has changed.

26. Leads are free

In short: we never charge you per lead.

Enquiries, and replying to them, are free, and always will be. We do not charge per lead. We may remove or decline to pass on enquiries that are spam, abusive, or clearly not genuine. We may withhold Pro benefits while undisputed Pro fees are overdue.

27. No commission, ever

In short: your booking value is yours.

We take no commission and no cut of your bookings. You keep 100% of any booking value. We Do makes money only from Pro, never from a share of your wedding work and never by charging you per lead.

28. Vendor data protection

In short: once a couple connects with you, you control their data and must protect it.

When we pass you an enquiry and you connect with a couple, you become an independent controller of that couple's personal data and must handle it lawfully under UK GDPR and the Data Protection Act 2018, using it only to respond to and service that enquiry. Where an enquiry includes faith or cultural information, that is special-category data: process it only to respond, hold an appropriate Article 9 condition for any further use, keep it secure, and delete it on request or when no longer needed. You must not use couple or guest data for unrelated marketing without your own lawful basis, and you must honour data-subject rights. Tell us without undue delay of any personal-data breach involving couple data received through the Platform.

29. Vendor indemnity

In short: business users cover claims that come from their own listings and services.

If you are a vendor or other business user, you agree to indemnify us against claims, losses, and reasonable costs arising from your listing, your Content, your services, or your breach of these Terms or the law. This section does not apply to consumers.

These Terms, together with our Privacy Policy, are the entire agreement between you and We Do about your use of the Platform. If any part is found unenforceable, the rest continues to apply. No one other than you and We Do has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.

Said We Do Ltd · company number 17325013 · registered in England and Wales · hello@saidwedo.com · effective 12 September 2026